At Onyx, protecting your personal privacy and maintaining the security of your user data is a core priority. This Privacy Policy outlines how Onyx collects, uses, stores, and protects your information when you browse our website, purchase our appliances, or interact with our smart ecosystem and mobile applications.
1. Information We Collect
We collect information directly from you, automatically through your site interactions, and via your smart device usage:
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Personal Identifiers: Name, billing address, shipping address, email address, and telephone number provided during account creation or checkout.
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Payment Data: Payment transactions are handled through PCI-DSS compliant, encrypted payment gateways. Onyx does not store full credit card numbers or banking credentials on our servers.
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Smart Device & App Data: Device IDs, firmware versions, operational logs, and mapping data generated when connecting Onyx smart appliances (such as robot vacuums and air purifiers) to the Onyx mobile app.
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Technical & Browsing Information: IP address, browser type, operating system, referring URLs, and website interactions collected via cookies and analytics scripts.
2. How We Use Your Information
We process your data strictly for legitimate business operations and service enhancements:
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Order Processing & Fulfillment: To process transactions, arrange delivery with courier partners, send order status updates, and handle returns.
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Customer Support: To provide technical assistance, honor warranty claims, and manage product service inquiries.
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Smart Ecosystem Functionality: To sync your device preferences, enable remote scheduling, and deliver over-the-air (OTA) firmware updates.
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Marketing Communications: With your explicit consent, we send product updates, promotional offers, and maintenance reminders. You may opt out at any time.
3. Data Sharing & Third Parties
Onyx never sells, rents, or trades your personal information to third-party marketers. We share data only with essential service providers bound by strict confidentiality agreements:
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Logistics & Delivery Partners: Couriers and fulfillment centers to deliver your physical orders.
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Payment Gateways: Secure financial processors to authorize payments.
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IT & Cloud Providers: Encrypted cloud infrastructure providers hosting our website, database, and smart app infrastructure.
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Legal Compliance: Authorities or legal entities if required by law, court order, or regulatory mandate.
4. Smart Appliance Mapping & Data Privacy
Floor mapping data generated by Onyx robot vacuums (LiDAR and visual navigation) is stored securely and encrypted. Maps are processed locally on the device or via encrypted cloud transmission solely to perform cleaning tasks and display spatial layouts within your connected app. This data is strictly private to your account and is never accessed for commercial profiling.
5. Cookies & Tracking Technologies
We use essential, analytical, and functional cookies to optimize website performance and customize your shopping experience:
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Essential Cookies: Necessary for core site operations, such as shopping cart memory and checkout functionality.
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Analytics Cookies: Help us understand user navigation patterns and site performance (e.g., Google Analytics).
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Preference Cookies: Store your language choices, currency preferences, and regional settings.
You can manage your cookie preferences or disable non-essential cookies via your browser settings or our website's cookie consent panel.
6. Your Data Rights
Depending on your jurisdiction (such as rights under the GDPR), you hold the following rights regarding your personal information:
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Access & Portability: Request a copy of the personal data we hold about you.
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Correction: Request updates or corrections to incomplete or inaccurate information.
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Deletion ("Right to be Forgotten"): Request the erasure of your account and personal data, subject to legal record-keeping obligations.
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Consent Withdrawal: Unsubscribe from marketing communications at any time using the link in our emails or within your account settings.
To exercise any of these rights, please contact our Data Protection Officer at [email protected].
7. Data Security & Storage
We implement industrial-standard administrative, technical, and physical safeguards—including SSL/TLS encryption, secure server architecture, and access controls—to prevent unauthorized access, loss, or alteration of your personal data.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect technological changes, product updates, or regulatory shifts. Any revised version will be published on this page with an updated "Effective Date."
