At Onyx, we are committed to delivering your premium home appliances quickly, safely, and transparently. We partner with leading international carrier networks to ensure reliable doorstep delivery with full real-time tracking for every order.
Shipping Overview & Rates
We offer fast standard shipping and expedited courier options. Delivery fees are calculated based on order destination, weight, and total basket value at checkout.
| Delivery Option | Standard Transit Time | Orders under €100 / $100 | Orders €100 / $100+ |
| Standard Ground Courier | 2 – 4 Business Days | €5.99 / $5.99 | FREE |
| Express Delivery | 1 – 2 Business Days | €12.99 / $12.99 | €7.99 / $7.99 |
| Large Parcel Freight (Heavy items/bundles) | 3 – 5 Business Days | Calculated at checkout | Calculated at checkout |
Order Processing & Dispatch
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Same-Day Dispatch: Orders placed before 12:00 PM (CET) on business days (Monday through Friday) are processed and dispatched from our central warehouse on the very same day.
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Standard Dispatch: Orders placed after 12:00 PM, on weekends, or during official public holidays will be dispatched on the next business day.
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Order Verification: Once your order is dispatched, you will automatically receive a shipping confirmation email containing your tax invoice and unique carrier tracking link.
Delivery Process & Tracking
Every parcel containing an Onyx product is fully insured in transit to guarantee peace of mind.
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Track Your Parcel: Follow your shipment's journey in real time using the tracking URL provided in your confirmation email or via your Onyx user account.
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Signature Upon Delivery: To safeguard high-value appliances (such as robot vacuums and air purifiers), courier drivers may require a physical signature upon delivery.
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Delivery Attempt: If you are away at the time of delivery, the carrier will either re-attempt delivery on the following business day or drop your parcel at a local secure pickup point.
Damaged or Missing Shipments
We take extra precautions in packaging our appliances in durable, shock-absorbent boxes. However, if your order arrives damaged or appears to have been tampered with:
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Inspect Upon Receipt: Please inspect the outer packaging before accepting the parcel.
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Report Immediately: Contact our customer service team within 48 hours at [email protected] with photo evidence of the outer box and damaged item. We will arrange a priority replacement immediately.
